This contains all my projects and abilities as a business analyst.
This was a unique program working as an analyst for an insulation and heating company, i quickly learned that understanding the customer is the cornerstone of sucess. we faced challenges: high competition,fluctuating demand, and customer feedback that highlighted gaps in our services. The suggestions we gave helped the company reduced churning rate by 10% ,This Analysis was performed using microsoft Excel.
This client bank got in contact with us because they were experiencing a series of fraudulent transaction complaint. After analysis, we discovered that the banking algorithm needed to be improved because it only detected fraudulent transactions after every 513 real fraud cases
Haley's stores is a big chain of stores ,their interest was to find out better ways to serve their customers. At the end of the analysis, we gave them suggestions on what products to stock the supermarket with and what type of customers to drive marketing campaign with to increase sales revenue